FAQ

We always strive to deliver your orders quickly. Delivery usually takes between 3-5 days, but in some cases it can be even faster. We always do our best to pack and ship your order no later than the day after it has been placed. However, the delivery time may vary depending on your place of residence. Before holidays, such as Christmas, we recommend that you place your order well in advance to ensure that it arrives on time.

If you want to exchange an item, you must return it within 14 days of receiving it. Make sure the item is in salable condition, with tags still attached and in its original packaging.

Every time you order from us, we include a return shipping slip in the delivery to facilitate any return. If you choose to use the enclosed return shipping slip, you will be charged a return shipping cost of 10€. This fee will be deducted from your refund.

After we receive your return, we have up to 10 business days to process it. Once the return has been processed and the refund made, we will send you a confirmation email. The refund is made via the payment method you used at the time of purchase.

If you want to change to another item, place a new order at www.pellevavare.com. This will also create a new payment/invoice. If you have paid with a Klarna invoice, don’t forget to log in to “My Klarna” and report your return so that your invoice is paused.

We charge for returns as part of our commitment to environmentally conscious decisions. By doing so, we hope to encourage our customers to carefully consider their purchases. If a return is necessary, we strive to make the process as smooth as possible, while avoiding impulsive and ill-considered returns.

Absolutely! If an item is out of stock, you can register your email address on our website. We will then send you a message as soon as the specific item is back in stock.

We currently do not have our own physical shops.

All our products are made in Portugal. This means that we are confident that production complies with European laws regarding both the environment and labour conditions.

Working sustainably is close to our hearts. Every choice we make is driven with an ambition to reduce our impact on the environment. Here are some of the key initiatives we have taken:

• European production: By producing our goods in Europe, we ensure that they are manufactured according to strict European legislation. This ensures fair working conditions, better environmental legislation and modern factories. Manufacturing in Europe, the risk of overproduction is reduced as we can order smaller quantities.
• Sustainable consumption: We focus on quality products designed for long-term use, which means less waste and less impact on our planet.
• Timeless design: Instead of following fleeting fashion trends, we focus on timeless design. We want our products to remain loved over time and not feel outdated after one season.
• Certifications and organic materials: All our products are certified according to OEKO-TEX Standard 100, meaning they are free of harmful substances. We also endeavour to use organic cotton more and more, with the aim of having all our production made from organic cotton.
• Eco-friendly packaging: We use paper e-commerce bags and are in the process of replacing plastic bags used for coats and towels with 100% biodegradable bags.

We are proud of our initiatives but are never satisfied. Our work with sustainability is continuous and always under development.

Follow our size guide for the best fit. If you are unsure, call our customer service at +46 (0)63-10 40 40.

• Wash cotton dressing gowns at 40°C and linen at up to 60°C.
• Wash with similar colours and avoid bleach or fabric softener.
• See all washing tips in our article “How to care for your dressing gown“.

Yes, you can tumble dry your dressing gown.

• Tumble dry on low heat for 15 minutes to make the gown soft and fluffy.
• Then let air dry.
• Avoid tumble drying your down completely as this can cause it to shrink.
• More information can be found in our article explaining how to care for your dressing gown/bathrobe.

Without a tumble dryer, the dressing gown may feel a bit more rough. However, over time and especially after being damp with use, it will naturally soften.

By drying your dressing gown on low heat for a short time, it will regain its softness. Learn more in our guide.

Our dressing gowns are made from dyed yarn, which is woven into fabric and then sewn into a finished dressing gown. As the gown has never been washed before and is made of 100% cotton, some shrinkage of 3-5% is to be expected after the first wash. The choice of dyed yarn instead of dyed fabric is deliberate in order to achieve the characteristic volume and quality that Pelle Vävare is known for.

How often you wash your dressing gown depends on how often you use it. Many people tend to wash clothes more than necessary. Instead of setting a strict time limit, we recommend washing your dressing gown when it really needs some refreshing to preserve its quality for longer. For more detailed advice on washing, see our guide “How to care for your dressing gown/bathrobe”.

We do not recommend ironing for thick cotton dressing gowns. Thinner versions can be ironed. Read more in our guide“How to care for your dressing gown/bathrobe”.

Hang your dressing gown for best care. Avoid folding it in the wardrobe. Read our complete storage tips for dressing gowns and bathrobes.

You can tie a dressing gown in many different ways depending on what suits you. Classic options include a traditional bow or a knot with a hanging sash. In 2021, a new way of tying a dressing gown became popular and viral. Find the style that feels best to you!

We offer different sizes, from XS to XXXL. Choose according to your comfort. For more information, visit our size guide.

Our towels can be washed at up to 60 degrees, but we recommend washing them at 40 degrees. Both from an environmental point of view, but also to ensure that the towels last as long as possible. Avoid detergents with softeners, bleach or stain removers.

Also avoid fabric softeners, as they can affect the absorbency. Read more in our complete guide to towels and beach towels.

Yes, but 40 degrees is recommended for the sake of the environment and the lifespan of the towels. The towels get just as clean at 40 degrees as 60 degrees.

Towels regain their softness by drying them on low heat for a short time.

Take out the towels immediately after washing and shake them well. Hang them up and make sure the air can circulate freely. After the towels have dried, shake them before folding them.

When the towels come into contact with moisture and water they will soften again.

Our towels and beach towels weigh 600g/m2, which indicates they are thick but not too heavy to dry effectively.

A towel’s weight, often expressed in grams per square metre (g/m²), describes the towel’s density and thickness. A higher weight (e.g. 600g/m²) usually means a thicker and more luxurious towel with higher absorbency, while a lower weight can be thinner and lighter. The weight can be used as an indicator of the towel’s quality and absorbency.

Read more about different towel qualities in our towel guide.

It depends, of course, on how many people live in the household, access to a washing machine and whether you often take towels to the gym or swimming pool. But in general, it is good to have, per person in the household, at least two shower towels, two bath sheets, two hand and face towels and 2-4 guest towels and bath sheets. For more detailed advice, read our guide on towels and beach towels.

When a towel no longer smells fresh, it’s time to change it. A guideline might be after 3-5 uses for bath towels and every two or three days for hand towels.

Towels that are used several times each day need to be washed more often than towels that are used less often. If a towel starts to feel stale or smell bad, it’s time to throw it in the laundry basket, regardless of how long or short it has been used!

Smaller towels for hands and face that are used more frequently need to be replaced and washed a couple of times a week.

Bath towels that are used less often can be used for a longer time, around 1-2 weeks, before being washed, depending on how much they have been used.

Hand towel: 50×70 cm, Bath towel: 70×140 cm, Bath sheet: 100×150 cm.

For smaller bathrooms, 50×70 cm. For larger bathrooms, 60×90 cm. It may be a good idea to place a smaller bath mat right where you step out of the shower or tub for extra comfort.

You can match them or choose contrasting colours. Our colour choices are designed to complement each other.

The same way as the towels. See our washing instructions for towels.